Students’ Grievances Redressal Cell

The function of the Students’ Grievances Redressal Cell at Karnataka College of Management and Science is to look into the complaints lodged by students and review their significance. The cell is also responsible for addressing matters of harassment. Any student with a genuine grievance may approach the members in person or consult the committee in charge of the Grievance Cell.

In cases where students are unwilling to appear in person, they can submit grievances in writing via the complaint/suggestion boxes installed in the Main Block and other blocks on all floors. Additionally, grievances can be sent via email to the committee at studentgrievances@kcms.edu.in.

Objective:

The objectives of the Grievance Cell are:

1. To cultivate an approachable and responsible attitude among all stakeholders to maintain a harmonious atmosphere within the institution.
2. To ensure the redressal of grievances and maintain a healthy working environment among staff, students, and parents.
3. To reassure students that they can express their grievances freely and frankly, without fear of victimization.
4. To provide platforms like suggestion/complaint boxes for anonymity, where students can submit grievances or suggestions for improvement in academics and administration.
5. To promote mutual respect, dignity, and restraint in resolving conflicts.
6. To advise students to refrain from provoking peers, teachers, or the administration.
7. To ensure that staff behave affectionately with students and do not act in a spiteful or malicious manner.
8. To strictly prohibit ragging in any form, ensuring disciplinary actions are taken against violators.

Scope of the Cell:

The Grievance Cell will address complaints in the following areas:

1. Academic Matters: Issues related to duplicate mark sheets, Transfer Certificates, Conduct Certificates, and examination-related matters.
2. Financial Matters: Concerns about dues and payments for library, hostel, or other facilities.
3. Other Matters: Issues regarding sanitation, food quality, transport availability, canteen facilities, and unfair treatment by teachers.

Functions of the Grievance Cell:

1. Complaint Boxes are installed across the campus for students to anonymously submit grievances or suggestions.

2. Students can lodge complaints in person, via email, or through a written application submitted to the Cell Convener.

3. Grievances will be reviewed promptly:

   • Step 1: Students submit complaints via boxes or email, mentioning their name, course, and year (mandatory).
   • Step 2: Upon receipt, the grievance will be recorded and verified.
   • Step 3: The committee will take appropriate action based on the verification report.
   • Step 4: The resolution and its outcome will be communicated to the complainant.

4. Grievances unresolved at the mentor level will be forwarded to the Grievance Committee Chairperson, who will convene a meeting within two days to address the issue.

5. If not satisfied with the resolution, students may escalate the grievance to the Chief Operating Officer (COO) of the Institution. The COO will review the decision and recommend corrective actions as necessary.

Procedure for Lodging Complaints:

1. Students must fill out the Student Grievance Form and drop it in the complaint box or send it via email.
2. They must include details such as name, course, and year in their complaint.
3. The committee will review and verify the grievance upon receipt.
4. After verification, the committee will take the necessary steps to resolve the issue.
5. Once resolved, the outcome will be communicated to the complainant, and the case will be closed.

Exclusions:

The Grievance Redressal Cell will not entertain grievances related to:

1. Decisions made by the Executive Council, Academic Council, Board of Studies, or other administrative/academic committees.
2. Decisions regarding scholarships, fee concessions, or medals.
3. Disciplinary matters or misconduct decisions made by higher authorities.
4. Admission decisions for courses offered by the institution.
5. Assessment or examination results decided by the Controller of Examination or Principal.

Steps of the Students’ Grievance Redressal Process:

1. Lodging of Complaint: Submit a complaint in writing via complaint boxes or email at info@kcms.edu.in.
2. Verification: The committee records and verifies the complaint.
3. Action: Necessary measures are taken to resolve the issue.
4. Outcome Communication: The resolution is communicated to the student, and the case is closed.

Contact:

Students can email their grievances to info@kcms.edu.in or directly approach any member of the Grievance Cell.